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Policies, Terms and Conditions:
Ballroom Dance Shoes, Salsa Shoes & Dancewear: Dance Shoes Store

DanceShoesStore.com Store Policies

Dance Shoes Store
713 W Duarte Rd Unit G-329
Arcadia, CA 91007

(Please DO NOT send any returns to the above address, you MUST send the returns to the address on the Return/Exchange Form only)

1-888-800-8388 Office

Please see below for information regarding store policies and contacting customer service. Orders placed online, by email, fax and phone constitute your understanding and acceptance of the terms listed below.


* Return Policy

* Special Ordered Item

Return Policy

Incorrect Product or Style Delivered

Our Customer Service team and manufacturer reps are in constant communication to ensure that the product you ordered is delivered to your satisfaction in the style/size/color you selected. If, upon inspection, you discover that the incorrect product has been shipped to you, please contact our
Customer Service department immediately, to arrange a replacement or a full refund.

Returns for Reasons Other than our Error

DanceShoesStore.com is committed to helping you enjoy your dance life by bringing the convenience of the Internet and the quality dance shoes & dancewear together to create a truly superior shopping experience. We make every effort to help you make an informed purchase decision by providing you with complete product information.

However, if you decide you would like to return an item for any reason you may do so within twenty one (21) days of the delivery of your order. Please fill out the Return/Exchange Form and return it with the shoes to us. NO RETURNS ACCEPTED AFTER 21 DAYS FROM ORIGINAL SHIP DATE. We do not exchange or refund worn shoes, when trying on your shoes, we recommend that you try them on a soft carpet.


Only totally unworn as new shoes will be accepted for return or exchange.We recommend that you always try your new shoes on over a soft, clean surface. This will help prevent soiling the suede soles of the shoes. Unused shoes must be returned within 21 days with a copy of the packing slip and a letter stating refund or exchange. Refund will be subject to a $15.00 restocking fee per pair (starting Jan 1, 2008). Returns for exchange will not be subject to the handling fee but will be required to pay the shipping fee of $9.00 per pair with a U.S. shipping address. You will also be responsible for shipping and packaging charges both to and from your location for returns not as a result of our error. You must fill out the Return/Exchange Form before any returns.

The following items are not returnable or refundable: all custom or special order items; all shipping charges.

Refunds for authorized returns will be issued (less the restocking fee and shipping charges) within 5 - 10 days of the Dance Shoes Store's receipt of the merchandise in its original resaleable condition.

Special Order Item

Special orders require pre-payment. They are non-refundable and non-returnable and are delivered between 3 weeks to 5 weeks after receipt of payment. Please call for more information.


* Payment Options

* Pricing and Typographical Errors

* Sales Tax

* Credit Card Refunds

Payment Options

For your convenience, Dance Shoes Store accepts Paypal (our Paypal account service@danceshoesstore.com) and major credit cards including MasterCard, Visa, Discover, and American Express.

Pricing and Typographical Errors

In the event that a product on our site, or in our store, is listed at an incorrect price or with incorrect product information due to typographical error or an error in pricing or product information supplied by our vendors, Dance Shoes Store reserves the right to refuse or cancel any orders placed for such product. Further, Dance Shoes Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase of items with erroneous pricing or product information, and Dance Shoes Store cancels this order, Dance Shoes Store will issue a credit to your credit card account in the amount of the charge. Please see Credit Card Refunds for more information.

Sales Tax

Dance Shoes Store collects sales tax for items shipped to any address within the state of California (9.25% orders placed after Jul 1, 2011). For orders shipped outside of California, but within the United States, Dance Shoes Store is not required to collect sales tax.

Credit Card Refunds

If you are eligible for a credit card refund, Dance Shoes Store will issue a refund to your credit card company between 5 to 10 days of the determination of your refund status. If you cancel an order, or received an incorrect order, the Dance Shoes Store will issue a refund to your credit card company within 5 to 10 days of notifying Dance Shoes Store of the cancellation or incorrect shipment. In the case of returns, your refund will be issued (less any applicable restocking and shipping fees) to your credit card company within 5 to 10 days of the Dance Shoes Store's receipt of your returned merchandise in its original condition.

Please note that, while Dance Shoes Store will issue a refund to your credit card account within 5 to 10 days of the determination of your refund status, many credit card companies can take up to 14 days to post the refund to your account and make the funds available to you. Please contact your credit card company or financial institution for more information on their refund policy.

Ordering at Dance Shoes Store


Some of the products offered for sale at Dance Shoes Store are kept in stock. You must cancel an order before it is shipped to avoid shipping charges and re-stocking fee. Any payments made by credit card will be refunded to your credit card. Sepcial orders are non refundable.

If you cancel an order that has already shipped, shipping fees and re-stocking fees will apply. Pease see our Return Policy for more information.

Shipping and Delivery

* Shipping Methods

* Free Shipping

* International Shipping Charges

* Inspecting Your Delivery

* Delivery Times

* Order Tracking

Shipping Methods

Most of our items are shipped via UPS Ground or USPS Priority Mail.
Large orders are shipped via UPS. You must provide a valid street address for any order we ship via UPS. UPS will not deliver to a PO Box. We will charge you $10 fees for incorrect shipping address given. Please allow additional time for shipments to APO/FPO addresses. During check out process, you will be given shipping options of Free Shipping (UPS Ground), 3 Days Air, 2nd Day Air, or Next Day Air.
UPS Next Day Air is only available to the 48 contiguous United States where UPS overnight delivery is available (UPS does not ship to PO Boxes). If your address qualify for Next Day Air, you can expect delivery according to the following schedule:

Please allow one extra business day if a holiday falls on or between the order date and expected delivery date. Shipments to US addresses that do not qualify for overnight delivery (for example, if shipping to Hawaii, Alaska, or PO Boxes) will be shipped via an alternative shipment method (such as USPS Mail), which can take 3-5 business days or longer, depending on the carrier.

Free Shipping

Shipping is FREE for all ground shipments within the 50 states of the USA. Excludes Puerto Rico, Guam, US Virgin Islands and other U.S. Territories. Free shipping is only available for orders placed online, by fax, or via email.

All deliveries to physical addresses within the continental United States are shipped via ground service FREE of charge unless stated otherwise.

International Shipping Charges

For international shipping, the Shipping & Handling varies depending on the destination. Dance Shoes Store automatically calculates shipping charges thru our freight carrier's system, once you complete the shipping information stage, you will know the exact shipping charges.

For overnight express shipping, the Shipping & Handling charge will be quoted.

Inspecting Your Delivery

the Dance Shoes Store offers quality products from the best brand names, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. However, you are responsible for reporting shipping damage or any shipping discrepacies within 48 hours of delivery. In the case of damaged contents or any shipping discrepancies, please contact our Customer Service department for assistance immediately.

Delivery Times

Upon receiving your order and verifying payment information, you can expect your order to be shipped the same day if ordered before 2:00 pm pacific time and your item is in our current inventory.

If you order an item and it is out of stock, we will contact you right away to let you know.

For out of stock items and custom order items, you will receive a "good-faith" estimate of a reliable delivery date. In the event that you are operating on a restricted time frame, every effort will be made to expedite your order once we have been notified. In the event that an extended delay is anticipated on your order, you will be promptly notified and can make your decision at that time to either wait for your order or cancel.
Out of stock items and custom order items may take 4 to 8 weeks for delivery. This timeline is considered to be an estimate.

Order Tracking

If you place your order on line, we will email you the tracking number for your package once the package is shipped. You may also e-mail us at cs@danceshoesstore.com or call us at 888-800-8388 with your invoice or order number and we will respond promptly with the most up-to-date information.


From time to time we will run specials on our most popular sytles. These specials may take the form of extra discounts. If you would like to be notified of these specials please sign up our mailing list in the home page. You may remove yourself from the list at any time.

Contact Us

Contact Customer Service

Do you have a question? Do you need additional information? Our customer service staff is ready to help. For your convenience, our customer support can be reached via email at cs@danceshoesstore.com, or by phone. Our live Customer Phone Support hours are as follows:

Customer Service Hours:
Monday - Saturday
9:00 a.m. to 6:00 p.m. PST

Hablamos Español
Customer Service Rating by LivePerson

Office Address:
Dance Shoes Store
713 W Duarte Rd Unit G-329
Arcadia, CA 91007

(Please DO NOT send any returns to the above address, you MUST send the returns to the address on the Return/Exchange Form only)

Customer Service
Toll Free: 1-888-800-8388


Orders placed online, by email, fax and phone constitute your understanding and acceptance of the terms and policies listed here.

Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Incorrect shipping address will cost additional charge from UPS which will be billed to your credit card.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DanceShoesStore.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Shipping Policy  by 
Shipping Time -- Most orders received before 1:00PM PST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM PST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by DanceShoesStore.com only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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